Ads I'm not sure about: Hotmail The New Busy

Ok I don't love this campaign, but it's interesting and has made me think so I'll share. It's more 'Ads I love to think about' really. I'm not actually sure if I like it. I think it's clever... or is it just really annoying and arrogant?

You've probably seen the adverts, they're all over the place; in the tube, in the paper...

From http://www.litmanlive.co.uk/blog/2010/04/the-new-busy-is-not-like-the-old-busy/

From http://el-nicol.com/?p=95

So the concept is 'The New Busy....' and then some slogan boasting about how they can do loads of stuff while still being ridiculously busy. And not stressing at all, and seeming to have an amazing cool life, while working 12 hours a day, and so on. Which clearly doesn't exist. Is it aspirational? I'm sure most of us wish we had a full diary while not having any kind of stress/pressure on us at all.

I'm not entirely sure why Hotmail are advertising, and why this applies to them. I've had a hotmail account since I was 13, and still do, and most people probably do too, but generally have a 'real address' as well. I don't give my hotmail out in a professional basis. Hotmail is not professional. It screams 13 year old girl. And probably always will. They can add all these 'useful' functions like calendars that synchronise with your cat and so forth; but I'm pretty sure 'The New Busy' has an iphone or a blackberry and does all their organising on there. Not on a free, web based, advertising plagued, email service. They just don't.

Plus, wasn't hotmail, MSN Hotmail, and then Windows Live Hotmail? What is it now? Just Hotmail again? It's like when they changed MSN messenger to Live Messenger. We kids still called it msn. You know, back in the day, before myspace or facebook. 'You going on msn after school?' 'Yeah! LOL!!!! :p (Y)' etc etc. Stop messing with the brand names. We don't care.

Some of the slogans are quite good. Some are just weird. Some are just a bit scary:

Crazy eyes? Shut up! It's not my fault I have to get up at 5.45am every day so am generally exhausted mon-fri! Jeez. Don't be mean. I work hard. I'm just not superhuman like this 'New Busy' seems to be. I'd love to be 'New Busy'! It sounds like have some kind of major career focus yet still do the student-stamp-on-the-hand-where-did-we-go-last-night thing:

I miss that! Waking up with stamps on your hands. And face. But I didn't zing out of bed, do some pilates, get the train to work and create something amazing before 11am. No. I texted my friends incoherent words, then found some kind of bacon-type substance. And I did not check my emails. Or schedule my day.

What I don't like about it, is it echoes this pressure in our modern lives to be awesome 2.0. It's crazy. And I'm not immune to it; I do play 'Fill the diary':

And I usually fail. I do 'see things others miss', generally. But that just comes from my general observation powers. And I do wish I had time to exercise, and time to illustrate as well as my full time graphic design job, and I wish I had time to go to cool bars every night, and travel whereever I want on a whim, and time to chill out and not feel guilty. But I don't. I try to do all these things - and I'm just tired.

So I hate The New Busy, with all their smugness and superhuman time keeping skills. I'm pretty sure they don't have hotmail to thank for it though. Actually, do they even exist?

This campaign just makes me feel bad. And guilty for not being The New Busy. And wishing that I was. And knowing that if I was, I would probably be awesome 2.0. But I'm not. I'm just tired.

You can play around with this silly interactive thing if you want. It's not that silly I suppose, it's kind of interesting.

The most interesting part of this campaign for me though is they managed to get an experiential element in there. OF COURSE. The New Busy is allll about the experiential. They practically demand it, from their skinny lattes to their brainstorming sessions:

 'Blue Screen Lagoon' at various places, including Canary Wharf. Well of course, bankers are the The New Busy. Basically, you could go along and pretend you were doing crazy awesome things like tight-rope walking. 'All from the comfort of a blue (or even green) screen - oh, that's so New Busy.' What?? That doesn't even make sense!. I hate you, New Busy. It was happening yesterday (28th May) and guess what - I couldn't check it out. Why? Because I was busy. WORKING. Yeah, take that New Busy.

New Busy would probably tell me to shut up and get him a skinny latte.

'Frivolity Fields' - 'The New busy likes nothing more than extreme knitting, circus tricks, sideways guitar....' Ugh. It sounds sickeningly awesome and pointless. If I was New Busy I wouldn't have a 9-5.30 job. Nope. I'd be freelance and could saunter over and do some extreme knitting. See, New Busy just makes me feel bad.

Props to Madmedia though, they came up with it, and it did look good: http://themindtonic.blogspot.com/2010/05/madmedia-are-new-busy.html


If I was New Busy, I would've been one of the marketeers coming up with these crazy ideas. Extreme knitting sounds exactly the kind of thing my busy mouth would have said. But alas, new graduates really aren't New Busy. We're just trying to have some kind of career.

Selfridges: New online shopping and brand identity

Surely, you could buy online. Surely. But no. It seemed the 21st century had slipped Selfridges by... if you wanted their stuff (and there's a lot of it...) you had to get down to Oxford St or the Bullring (or the one in Manchester, but I've never been there) and buy it in person. Or get a minion to do it I suppose.


I think originally, Selfridges didn't want to get into e-shopping because they though it would take away from their in-store experience. After all, they're pretty good at putting on experiential shopping and buying something online, they thought, would dull that experience. Also, there was a thought that luxury shoppers wouldn't want to buy online - if you're going to spend a couple of K on a handbag, you want to do it in person, you want to see it, feel it. Not so. While I was on placement at Open, we undertook some trend and consumer research for Selfridges, particularly into the habits of high-end luxury buyers, and actually, quite a lot of people do want to buy luxury goods online. Maybe they're not the type to splash the cash and show off, maybe they're just too damn busy to navigate selfridges on a busy saturday. In any case, there was a need. And it seems Selfridges listened.

The homepage is nice and clean, with good interactivity and not too much flash-usage.  All those boxes you can fling around with your mouse. I've spent a good while stacking them up neatly. Slightly calming, yet alarming.

The Selfridges blog is just starting up too, called Selfridges Says... (slightly familiar don't you think! I know I'm great, but no need to rip me off ;) haha.)

What I really like though is the identity of the branding. It comes across best in the emails they send out:

It's just really fun and quirky, I like the hand drawn illustrations and the fact that the product shots aren't just cut outs of flats, they are displayed like an exhibition, curated almost. That's a word we threw at Selfridges. Actually that's a word that's being thrown around a lot recently. It's a good 'un.

The Wish Rooms

This is brilliant. It's like Wish Lists 2.0. As you browse the site, you add things to the Wish rooms. Then you can hop on over and create outfits from what you've added, arranging them on the mannequins. You can then send to a friend (ah, sharing, way to go) or just rush and buy them cos you're so rich and NEED that Stella Mccartney jumpsuit. Sharing them is good as your friends get to see them on a mannequin, as an outfit, and can give you advice! I also think it would be good for fashion bloggers who don't like awkward outfit posts (like me...) - you can just stick the stuff on the perfectly formed mannequin and all is good.

I also love the Inspiration trend boards:

I do a lot of trend boards at work and these are so inspiration and amazing. Defo something to aspire to!


Nice one, Selfridges. You made us wait a long time... But I think it's worth it.

Immersion 2010: Session 5

Last week we had a really good session actually. It was called 'Nuts and Bolts' and was focused on the specifics of being self-employed/starting a business. Talking about the differences between Sole Traders, Partners, Limited Companies (which I learned in Business Studies GCSE but it's always nice to have a reminder) and making us think about ourselves as a business and we would probably be. I'm definitely of the Sole Trader/Freelancer kind, backed up by being a normal employee for the foreseeable future. Being a normal is good for the bank balance but bad for my lifestyle, I think.

So we had Magnus Long from Viable London back in talking about his route to where he is now, and how some of it he spent as an employee and then taking the decision to form a partnership, then a limited company, and the pros and cons of each.

He said a really nice quote - "It's better to be at the bottom of a ladder you want to climb, instead of halfway up one you don't." Which I quite like.

He also told us about Hidden Art, which I'd never heard about but seems really interesting and useful maybe in the future.

"Hidden Art helps designer-makers and designers transform their passion into products.

We do this through promoting and supporting members to place their products both nationally and internationally through international trade fairs, the Hidden Art E-Shop, global press coverage, Hidden Art Awards and our annual pre-Christmas Open Studios event." It's about £50 a year; I think probably more useful to product designers and designer-makers, that is, people with physical things to sell. I don't really have any of that yet.

We then were given a talk by Be Kaylor-Blake from Futureheads Recruitment, who gave us advice on job hunting through recruitment agencies, what to do, what to expect, that kind of thing. I'd always thought recruitment agencies were a really good idea but according to Be, the process in London/Uk as a whole is quite bad - and other people had bad experiences too. Which was interesting to know, I had assumed they were a good route to go down but maybe not. She said it only worked if there was a good relationship between you and the agency, you had a strong relationship with someone in the team and that it was a two way street, you had to work on it.

Lastly there was Catherin Gregg, who was really nice and has a great company called Make:Good, who "are an architecture and design company working to make public buildings and spaces more friendly and enjoyable places to be. More than this; we empower the very people who use these spaces to be at the heart of delivering the transformations." She had good advice as well, simple but valuable things like, you need to offer things that people actually want, and to have a distinction between yourself and your work. It's ok to sleep! I know I have guilt over being tired a lot and thinking 'but I must work 16 hour days to make it' and actually... no you don't. Chill. Sleep. Sleep is nice. Mmm.

In the evening, we had a panel session with Sue Odell, who does casting, styling, production, and is a general whirlwind of energy and amazingness - the stories she had! And also Gail Gallie, who works in marketing/strategy, and again had a really interesting background and seems to have done amazing stuff.

Sue Odell has shot the images for so many ads that I like -

That toblerone one is great.

She's had such an interesting life - and the one thing that came through clearest is she never set out to be any of the titles she puts on her career - she started out as a graphic designer, then kind of fell into casting by working with Lord Snowdon and other amazing photographers, then through that fell into styling, and so forth - she never set out saying 'I want to be a stylist', she just did what she enjoyed every day, always grabbed new opportunities, got a bit lucky, and so has had a really exciting and varied career. She also admitted to being a complete control freak and never relinquishing control over her projects - hence why she still runs around like a mad woman when she cuould employ 'people' to do what she does.

Gail Gallie was equally interesting - she was behind the labour 1997 campaign, (which proved to be successful), and then moved on to become the head of marketing and events at Radio 1. Which must have been such a great job! She was also behind setting up the Electric Proms too, which was a brilliant idea. I think she ended up moving on to be the head of marketing and events for over a third of the BBC in the end. Crazy stuff.

She then moved on to working on the development and fundraising at the Roundhouse in Camden (if you've never been there, it's a really great venue, lots of nice exposed brick and glass stairways etc). From there I think she worked more freelance and now runs her own campaigns agency, GallieGodfrey as a partnership. That's one varied career.

To read about all the Immersion sessions so far, click here.

Co-Creation Hub: Logo and Branding Co-Creation Day

Back on the 15th January of this year, I took part in a Co-Creation day at the Co-Creation Hub, London. We couldn't post about the day until after the Co-Creation Hub had gone live - now it has and I've got some time to post about it.

A group of abut 15(ish?) of us got together, via Headbox, and spent a day thinking about what the Hub stood for, it's values (we picked them apart pretty good and proper, it had lots of marketing speak which gets on my nerves a bit and other people all felt the same too - values in plain english please), it's brand, it's name, and it's logo. Everything really, it was an intense day but really fun.

We were shown logos that had been sent in by Jo Public as part of a crowdsourcing competition - as their blog says, some were good, some were... not.

But some bits were quite good so we took a bit of inspiration here and there, and also sat down with our amazing marketing minds and come up with some more, in groups. There were 3 groups I think:
To kick us off, each group was given a few different words to inform the logo and drive us forward - words like Diversity, Communication, etc etc. Top left 1 and 2 were mine :) Hurrah. I think that was based on conversation/exchange, I can't quite remember - I just drew a circular object with a back-and-forth line to represent a back and forth conversation and we all kind of went 'yeah... quite like that!' As so happened with lots of other ideas that came out of our group. We had some good thoughts I think. The fish came out of our group too. Oh Em Gee that fish caused some controversy. Let me state right here that I wasn't keen on it from the outset - but as should be done in group brainstorms, no-ones ideas should be shunted. I'm sure some of my ideas weren't liked by everyone either. Anyway everyone else in the group loved it so I'm not one to dampen people's ideas... I just way wasn't keen on the cartoon fish. I liked the thinking behind it though, it was all about Evolution, you know evolution of ideas through co-creation etc, and a sea-creature coming onto land and evolving.. etc. It's just I hate cartoon-y logos, especially ones with animals. And I think the meaning would be so lost. Normal people would be all 'What's co-creation, and what's a fish got to do with it?' But I think this point was lost on people.

Anyway it got to presentation time and it was definitely a Marmite moment - some people liked it some really hated it. Being part of the group that presented it made me feel like I had to like it but I really didn't. Maybe this is a lesson in telling people if you think the idea is bad. And just sucking it up. But I kind of believe co-creation is all about letting everyone put their ideas on the table without scorn or ridicule or whatever. Hmmm.

Our group also took the typographic approach and started from one of the competition logos, where they had made the word 'HUB' and joined the letters together - we liked that, but simplified it without the speech bubble etc. This was my favourite I think, and I'm glad they took the initial idea and used that as the final chosen logo after we were done:


I think they also took ideas from other groups where they made another version of the logo using loads of different coloured handprints:

Which I really like. It upholds the spirit of Co-creation too :) Here is the blog post they wrote about the whole process.

I really enjoyed the whole day, I love brainstorming and collaborative thinking, especially when it comes to branding and marketing projects. I miss it actually, did it a lot at my placement at Open and don't get to do it so much anymore. Hopefully in the future.

The Hub are now implementing an initiative called Co-Create London where they ask a very simple question: ‘What Would You Do To Make London a Better Place?’ By gathering ideas, solutions and fresh thinking about the city the site hopes to address issues that are important to people of London and give citizens the platform to make positive changes. It's a nice idea and it's gaining momentum - follow them on twitter for up to date examples of what people are saying.

A bit about the background of the Co-Creation Hub London:

"The Co-creation Hub is a collective of organisations, academics and individuals who believe in doing things ‘with’ people rather than ‘at’ people.

We currently work in the branding and communications industry, but we think our approach can be applied to any number of industries and organisations in order to solve almost any problem.

We believe great ideas can come from anywhere and anyone. And that means there is a huge untapped resource of creativity out there that co-creation can allow to flourish."

You can get involved with the Hub here.